Our Network Operations Center (NOC) provides a team of highly qualified staff, available around the clock, who provide cost effective technical and customer support. The NOC supports all level 1 and most level 2 customer queries. Level 3 issues are usually directed to the customer’s hosting service, or our NOC team can introduce customers to onsite hosting services that can deal with Level 3 issues.
Around the clock monitoring of the BMS (Building Management System) and PMS (Power Monitoring System) environments ensures that all deviations and issues are flagged and investigated immediately. Together with our planned preventative maintenance regime, we are minimising the risk and maximising the resilience within the data centre. Our monitoring systems, together with the access control software, provide us with all the information required to create customer defined reports as part of our customer service contract.
Kao Data Campus customer support includes: