Customer Support

Our Network Operations Center (NOC) provides a team of highly qualified staff, available around the clock, who provide cost effective technical and customer support. The NOC supports all level 1 and most level 2 customer queries. Level 3 issues are usually directed to the customer’s hosting service, or our NOC team can introduce customers to onsite hosting services that can deal with Level 3 issues.

Around the clock monitoring of the BMS (Building Management System) and PMS (Power Monitoring System) environments ensures that all deviations and issues are flagged and investigated immediately. Together with our planned preventative maintenance regime, we are minimising the risk and maximising the resilience within the data centre. Our monitoring systems, together with the access control software, provide us with all the information required to create customer defined reports as part of our customer service contract.

Kao Data Campus customer support includes:

Continued support for consultation at the data centre
Physical access for a customer’s employees 24 hours per day
“Remote Hands” (support for operating systems – readings, media exchange, restarts)
Continuous proactive monitoring technologies and services, including reporting
Pro-active SLA and SPG (Service-Level Management)

Our on-site teams are there for whenever our customers need them. Furthermore, Kao Data Campus provides its Remote Hands service, for customers to use our site engineers for Level 1 assistance. Whether you require a reboot, cable check or server install, our team is here to help.

The NOC provides a single point of contact for all our customers around the clock and is dedicated to providing a highly efficient service. We understand that communication, response and action allow you to gain the maximum benefits from your infrastructure within our data centre.


Cert No. 16950 EMS-001, ISO 14001:2015
Cert No. 16950 OHS-001, ISO 45001:2018
Cert No. 16950 QMS-001, ISO 19001:2015
Cert No. 16950 ISN-001, ISO 27001:2013

Open Compute Project
tech UK
European Datacentre Association