Remote & Smart Hands Support @ KAO Data

Flexible levels of both Remote and Smart Hands support offer all customers - whether enterprise colocation or higher density HPC and AI deployments - with specialist on-site support. Services include, but are not limited to:

Remote Hands Support

Visual checks
Re-setting hardware and/or cables
Replacing interchangeable components
Adding and removing hot-swappable or modular equipment components
Installing and removing hard drives, RAM, etc
Installation services, including cabinets, servers, communications systems, PDUs, data cabling and security systems
Patch cables
Diagnostic and signal testing for cross connection circuits
KVM - typing simple commands on a pre-installed customer-owned console

Smart Hands Support

OS installations and changes to OS settings
Software installations
Logging in to client servers
Webserver admin tasks
Software updates

Additional Support

Logistics - inspection and acceptance
Logistics - notification and storage of incoming shipments, including inventory checking and labelling where needed
Antenna space - where approved, Kao Data can offer spaces for locating antennas and communications dishes for external communication links
Office space – temporary use of boardrooms is available as well as furnished office space for customers who require permanent on-site staff
Storage space - permanent storage facilities are available for long term needs
Parking space - individual and company dedicated reserved parking spaces are available
Event support – Event coordination and on-site catering can be provided for clients planning to run any corporate meetings or functions from the campus.

For more information and to discuss our full range of remote hands, smart hands and wider support services, please get in touch via our Contact Us page.