Remote & Smart Hands

24/7/365 Remote Hands Expertise

Kao Data Campus on site expertise provides access to engineers for a range of critical support options on a 24/7/365 basis. Whether for routine, out-of-hours or emergency assistance, our on site engineers can provide flexible levels of both Remote hands and Smart Hands support, offering customers access to highly qualified professionals to investigate and complete a range of tasks.

Re-setting Hardware
Visual Checks
Re-setting cables
Replacing interchangeable components
Adding and removing hot-swappable or modular equipment components
Installing and removing hard drives, RAM, etc
Patch Cables
Diagnostic and signal testing for cross connection circuits
KVM: Typing simple commands on a pre-installed customer-owned console

Logistics support

Inspection
Acceptance
Notification and storage of incoming shipments
Inventory checking and labelling

Smart Hands Service

OS Installations and changes to OS settings
Software Installations
Logging in to client servers
Web server admin tasks
Software updates

Contact Kao Data to discuss our full range of smart hand services that can be designed and delivered to match customer priorities and requirements.

ISOQAR

Cert No. 16950 EMS-001, ISO 14001:2015
Cert No. 16950 OHS-001, ISO 45001:2018
Cert No. 16950 QMS-001, ISO 19001:2015
Cert No. 16950 ISN-001, ISO 27001:2013

BREEAM
Open Compute Project
tech UK
European Datacentre Association