Comprehensive Support from Engagement to Expansion
At Kao Data, we take pride in our customer service; our consultative approach throughout the life cycle of the project provides a tailored solution that meets each individual customer’s requirements.
Kao Data embraces the latest thinking in colocation and MTDC service capabilities, having achieved ISO certifications for Quality (9001), Environment (14001), Health and Safety (45001) and Information Security (27001), Kao Data is committed to providing its’ customers with the standards and reliability they expect from a world class service provider.
Customer requirements will differ across different deployments, Kao Data’s customer focused approach – from first engagement defining correct physical infrastructure solution, to deployment, set up, commissioning and on-going operational support, ensures our customers are provided with the full portfolio of services and support to match their needs.
Rapidly Scale Existing Deployments
Kao Data’s “always available” philosophy provides our customers with the assurance that capacity will be available when needed – offering speed to market for new workloads, as well as the opportunity to rapidly scale their existing deployments to deliver new business and IT requirements. Our flexible campus model can cater for requirements from the rack level to a dedicated stand-alone facility.
Technical space can be reserved in advance to support lengthy consolidation projects, or to ensure that all systems are located together as workload requirements grow.
The dedicated customer portal provides complete transparency of customers critical infrastructure operations 24/7. Operational efficiency is guaranteed through a full set of support services to agreed service levels provided by onsite engineers, which can include the management, maintenance and monitoring of operations and IT assets.